BY BOOKING AND PAYING FOR OUR RENTAL ITEMS YOU ARE MAKING AN AGREEMENT THAT
YOU HAVE READ AND UNDERSTAND THE FOLLOWING BOOKING POLICIES.
• The renter agrees that The Train Quest, LLC holds no liability for any damages or injuries caused by the use of rental items to renter or any third party. The renter assumes all risk of personal property damage or personal injury. If accidents involving The Train Quest, LLC rental items occur while it is in the renter’s possession the renter needs to make The Train Quest, LLC aware by written statement of details of occurrence of event including a police report, names, and addresses of witnesses.
• The renter is responsible for loss or damage of rental items and will pay for the cost of replacement, repair, or cleaning. The cost of repair and replacement value will be assessed within 5 days of return and presented in a separate invoice payable in 14 days.
• All equipment must be used according to our Safety Guide on our website set forth. To view our Safety Guide, click here
• *We do not issue refunds for deposits or payments.*
• We require a 50% deposit for all rentals. We do not issue refunds for deposits or payments however, we do issue rescheduling and rain checks for bad weather and will apply your payment towards any future rentals or events. Rescheduling requires a 3 day notice in advance of the event. You have 6 months to use your payment on file.
• Equipment will be reserved upon receipt of a booking email confirmation and a 50% deposit for items. The final 50% rental charge plus delivery fees must be paid on the day of delivery. We do not take checks upon delivery of items.
• Once rental equipment is packed up for delivery, out for delivery, or set up and installed for your event, you cannot request a rain check or reschedule the use of equipment. Please call ahead or email us 3 days before your event to alert us of any changes.
• Our staff will contact you about unfavorable weather conditions and determine if an event can be moved inside or needs to be rescheduled.
• Our delivery fee is $45.00 for up to 25 miles from our warehouse. If your delivery location is over 25 miles, a charge of $0.55 per mile per round trip will be charged.